1. Service Description:
Bacchus Concierge provides priority booking services at partner restaurants for wine enthusiasts. Our service includes reservation assistance, wine consultation, and enhanced dining experiences.
2. Booking Commitments:
By making a booking request, you commit to the pledged wine budget amount specified. This commitment helps us secure your reservation and maintain our relationships with restaurant partners.
3. Payment and Billing:
Wine purchases are made directly with the restaurant. Bacchus Concierge does not process payments for wine or food. Any service fees will be clearly communicated before booking confirmation.
4. Modifications and Cancellations:
Reservation changes must be requested at least 24 hours in advance. Cancellation policies are determined by individual restaurants. Failure to honor pledged wine budget commitments may affect future booking eligibility.
5. Restaurant Policies:
Each restaurant maintains its own policies regarding reservations, dining times, dress codes, and wine service. Guests are expected to comply with individual restaurant requirements.
6. Liability:
Bacchus Concierge acts as a booking intermediary. We are not responsible for restaurant service quality, food safety, or dining experiences. Our liability is limited to booking assistance services.
7. Perk Value Estimates:
All perk values displayed are estimates for informational purposes only and do not guarantee that the actual price or value of complimentary dishes, sparkling wine, or other perks will match the estimated amounts. Actual perk values may vary based on restaurant pricing, menu changes, and availability. Bacchus Concierge is not responsible for discrepancies between estimated and actual perk values.
8. Data Privacy:
We protect your personal information and use it for reservation services, communication, marketing, and promotional purposes. By submitting your contact information, you consent to receiving marketing communications from Bacchus Concierge and our restaurant partners about wine events, special offers, and dining experiences. We do not sell your data to third parties, but may share it with our restaurant partners for service delivery and promotional purposes. You may opt out of marketing communications at any time.
9. Service Availability:
Concierge services are subject to restaurant availability and our operational capacity. We reserve the right to decline booking requests that cannot be accommodated.
